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Kauai, Hawaii · guest-review comparison · analysed 19 Aug 2026

Grand Hyatt Kauai Resort & Spa vs1 Hotel Hanalei BayWhat 133 guest reviews actually say

2 of 15subjects where the reviews separate them
133written reviews classified, 61 and 72
Grand Hyatt2024–2026 · 61 reviews read
1 Hotel2024–2026 · 72 reviews read
The differences

Where the reviews genuinely part.

Wilson 90% intervals on the displayed measure do not overlap. Both hotels were classified under identical rules, so each is a measured claim rather than an impression. Everything else on this page is a tie.

Grand Hyatt Kauai Resort & SpaLocation and access
38%reported a problem

8 of 21 guests reported a problem · 2 of them also praised it

1 Hotel Hanalei BayLocation and access
10%reported a problem

43 of 48 guests wrote positively · 5 reported a problem (5 of them also praised it)

Grand Hyatt Kauai Resort & SpaCheck-in and check-out
2 in 100of all 61 reviewers

1 of 61 reviewers raised it

1 Hotel Hanalei BayCheck-in and check-out
13 in 100of all 72 reviewersusually 3 in 100

9 of 72 reviewers raised it

Every subject we classified

All 15 subjects, in two groups.

The first 8 are subjects guests write about unprompted, so we can report what the people who wrote about them said. The last 7 are subjects guests only mention when something went wrong — those need a different measure, and they get their own section below.

Subjects guests write about unprompted

Subject · tagGrand Hyatt Kauai Resort & Spa 61 guests who wrote1 Hotel Hanalei Bay 72 guests who wrote

Location and access

They differ
Mixed38%reported a problem
8 of 21 guests reported a problem · 2 of them also praised it
Mostly positive10%reported a problem
43 of 48 guests wrote positively · 5 reported a problem (5 of them also praised it)
The reviews behind this row

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
Queen Room with2 complaints
King Room1 complaint
King Room with Garden View1 complaint
King Room with Ocean View1 complaint
King Room with Partial Ocean View1 complaint
King Room with Resort View1 complaint
Suite with Ocean View1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King2 complaints
Pool View Terrace King2 complaints
Ocean View Terrace Two Queens1 complaint
Ocean View Two Queen1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 21 reviews
28 May 2026One guest — raised a problem
About the King Room with Garden View
  • Kauai is so unreliable for transportation without renting a car
One review · 1 excerpt
24 May 2026One guest — raised a problem
About the King Room
  • Walking to another restaurant is not an option
One review · 1 excerpt
10 Mar 2026One guest — raised a problem
About the Suite with Ocean View
  • not fond of the long walks to restaurants and pool
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 3 of 48 reviews
25 Jul 2026One guest — praised it and still raised a problem
About the Pool View Terrace King
  • location is also very isolated
  • Uber and taxis are not available
One review · 3 excerpts from the same guest · 2 complaints, 1 compliments · showing 2
25 Nov 2025One guest — praised it and still raised a problem
About the Mountain View King
  • Rather remote, need to order taxi in advance
  • The view is simply magnificent
One review · 2 excerpts from the same guest · 1 complaints, 1 compliments
14 Sept 2025One guest — praised it and still raised a problem
About the Ocean View Terrace Two Queens
  • bit of a trek to get from reception to beach
  • Views are spectacular
One review · 2 excerpts from the same guest · 1 complaints, 1 compliments

Staff

Similar
Mixed36%reported a problem
9 of 25 guests reported a problem · 4 of them also praised it
Mixed45%reported a problem
20 of 44 guests reported a problem · 8 of them also praised it
The reviews behind this row

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
King Room with Resort View6 complaints
Queen Room with3 complaints
King Room with Garden View2 complaints
King Room1 complaint
King Room with Ocean View1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Ocean View Two Queen21 complaints
Ocean View Lounge King15 complaints
Mountain View King14 complaints
Pool View Terrace King4 complaints
Mountain View Two Queens3 complaints
Pool View Terrace Two Queens2 complaints
Mountain View Terrace King1 complaint
Ocean View King1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 25 reviews
7 Aug 2026One guest — raised a problem
About the Queen Room with
  • Staff is non existent
One review · 1 excerpt
19 Jul 2026One guest — raised a problem
About the King Room with Garden View
  • she did not even look up from her PC or answer
One review · 1 excerpt
25 Feb 2026One guest — raised a problem
About the King Room with Ocean View
  • Staff don't respond or know answers
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 3 of 44 reviews
13 Aug 2026One guest — raised a problem
About the Mountain View Two Queens
  • staff is unpleasant (in part)
  • staff often very unpleasant
One review · 2 excerpts from the same guest
6 Aug 2026One guest — raised a problem
About the Ocean View Lounge King
  • bad service
One review · 1 excerpt
15 Jul 2025One guest — raised a problem
About the Ocean View Lounge King
  • errors in orders
  • interactions with staff lack fluidity
One review · 5 excerpts from the same guest · showing 2

Atmosphere

Similar
Mostly positive24%reported a problem
19 of 25 guests wrote positively · 6 reported a problem (1 of them also praised it)
Mostly positive15%reported a problem
35 of 41 guests wrote positively · 6 reported a problem (5 of them also praised it)
The reviews behind this row

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
Queen Room with6 complaints
King Room with Garden View3 complaints
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King3 complaints
Mountain View Two Queens3 complaints
Panoramic Ocean View King2 complaints
Ocean View King1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 25 reviews
19 Jul 2026One guest — raised a problem
About the King Room with Garden View
  • Generally one feels very out of place here
One review · 1 excerpt
14 Nov 2025One guest — raised a problem
About the Queen Room with
  • no music outside playing
One review · 1 excerpt
11 Nov 2025One guest — raised a problem
About the Queen Room with
  • it was old
  • The property was beat
One review · 2 excerpts from the same guest
1 Hotel Hanalei Bay — showing 3 of 41 reviews
13 Aug 2026One guest — raised a problem
About the Mountain View Two Queens
  • atmosphere big hotel for Americans, could be Las Vegas
  • concrete bar on 9 floors
One review · 3 excerpts from the same guest · showing 2
28 Jun 2026One guest — praised it and still raised a problem
About the Mountain View King
  • seat patrons straight from the beach with children
  • decor was beautiful
One review · 2 excerpts from the same guest · 1 complaints, 1 compliments
18 Jun 2026One guest — praised it and still raised a problem
About the Panoramic Ocean View King
  • felt less welcome from certain guests
  • surprised by some of the attitudes
One review · 4 excerpts from the same guest · 2 complaints, 2 compliments · showing 2

Food and dining

Similar
Mixed39%reported a problem
9 of 23 guests reported a problem · 5 of them also praised it
Mixed59%reported a problem
23 of 39 guests reported a problem · 6 of them also praised it
The reviews behind this row

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
King Room with Ocean View5 complaints
Queen Room with5 complaints
King Room with Garden View1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View Two Queens10 complaints
Mountain View King8 complaints
Ocean View Two Queen6 complaints
Ocean View Lounge King2 complaints
Ocean View Terrace King2 complaints
Ocean View Terrace Two Queens2 complaints
Ocean View King1 complaint
Pool View Terrace King1 complaint
Pool View Terrace Two Queens1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 23 reviews
7 Aug 2026One guest — raised a problem
About the Queen Room with
  • mediocre food
One review · 1 excerpt
3 May 2026One guest — raised a problem
About the Queen Room with
  • Coffee is horrible
One review · 1 excerpt
29 Jul 2025One guest — raised a problem
About the King Room with Garden View
  • Food was unfortunately mediocre
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 3 of 39 reviews
13 Aug 2026One guest — raised a problem
About the Mountain View Two Queens
  • restaurants must be reserved before arriving in Hawaii
One review · 1 excerpt
6 Aug 2026One guest — raised a problem
About the Ocean View Lounge King
  • Terrible food
One review · 1 excerpt
6 Jul 2026One guest — raised a problem
About the Mountain View Two Queens
  • only 2 dining options onsite
  • poolside option was booked for private event
One review · 2 excerpts from the same guest

Facilities

Similar
Mostly positive13%reported a problem
27 of 31 guests wrote positively · 4 reported a problem (2 of them also praised it)
Mostly positive30%reported a problem
16 of 23 guests wrote positively · 7 reported a problem (1 of them also praised it)
The reviews behind this row

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
Queen Room with2 complaints
King Room with Garden View1 complaint
King Room with Ocean View1 complaint
King Room with Resort View1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King2 complaints
Mountain View Two Queens2 complaints
Mountain View Terrace King1 complaint
Ocean View Lounge King1 complaint
Pool View Terrace King1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 31 reviews
7 Aug 2026One guest — raised a problem
About the Queen Room with
  • Needs a refresh
  • Run down tired resort
One review · 2 excerpts from the same guest
26 Sept 2024One guest — raised a problem
About the King Room with Ocean View
  • Not all the electoral outlets did not work
One review · 1 excerpt
24 Aug 2025One guest — praised it and still raised a problem
About the King Room with Resort View
  • only two of everything in the room
  • Enough sunbeds and towels for everyone
One review · 7 excerpts from the same guest · 1 complaints, 6 compliments · showing 2
1 Hotel Hanalei Bay — showing 3 of 23 reviews
13 Aug 2026One guest — raised a problem
About the Mountain View Two Queens
  • equipment doesn't work
One review · 1 excerpt
28 Apr 2026One guest — raised a problem
About the Mountain View Two Queens
  • if there's a change room more convenient
One review · 1 excerpt
3 Sept 2025One guest — raised a problem
About the Ocean View Lounge King
  • bon fire not in use anymore
One review · 1 excerpt

Pool and beach

Similar
Mostly positive21%reported a problem
22 of 29 guests wrote positively · 6 reported a problem (3 of them also praised it)
Mostly positive25%reported a problem
15 of 20 guests wrote positively · 5 reported a problem (2 of them also praised it)
The reviews behind this row

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
Queen Room with3 complaints
King Room with Ocean View2 complaints
King Room with Partial Ocean View1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King4 complaints
Mountain View Two Queens1 complaint
Ocean View Lounge King1 complaint
Ocean View Two Queen1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 29 reviews
7 Aug 2026One guest — raised a problem
About the Queen Room with
  • Pools need more shade options
One review · 1 excerpt
3 May 2026One guest — raised a problem
About the Queen Room with
  • pool is not very clean
One review · 1 excerpt
14 Nov 2025One guest — raised a problem
About the Queen Room with
  • Slide was not operational
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 3 of 20 reviews
6 Aug 2026One guest — raised a problem
About the Ocean View Lounge King
  • bad beach, all coral reefy
One review · 1 excerpt
24 Mar 2026One guest — raised a problem
About the Mountain View King
  • guest can come from outside and rent cabanas
  • very crowded in the pool area
One review · 2 excerpts from the same guest
29 Aug 2024One guest — raised a problem
About the Ocean View Two Queen
  • pool loungers were dirty and falling apart
One review · 1 excerpt

Cleanliness

Similar
Mostly problems82%reported a problem
9 of 11 guests reported a problem
Mixed64%reported a problem
7 of 11 guests reported a problem
The reviews behind this row

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
King Room with Garden View9 complaints
King Room with Resort View3 complaints
Queen Room with3 complaints
King Room with Ocean View2 complaints
King Room with Partial Ocean View1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King4 complaints
Ocean View Lounge King3 complaints
Pool View Terrace King2 complaints
Ocean View King1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 11 reviews
12 Aug 2026One guest — raised a problem
About the Mountain View Two Queens
  • not quite clean surfaces in garden area
One review · 1 excerpt
19 Jul 2026One guest — raised a problem
About the King Room with Garden View
  • after pressing elevator buttons urgent need to wash hands
  • glasses at the buffet and cutlery were constantly dirty
One review · 5 excerpts from the same guest · showing 2
3 May 2026One guest — raised a problem
About the Queen Room with
  • not very clean around the pool area
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 3 of 11 reviews
24 Feb 2026One guest — raised a problem
About the Mountain View King
  • sheets were not changed daily
One review · 1 excerpt
25 Oct 2025One guest — raised a problem
About the Ocean View King
  • bugs from the plants were a nuisance
One review · 1 excerpt
6 Sept 2025One guest — raised a problem
About the Pool View Terrace King
  • beach loungers were stained
  • common areas could have been cleaner
One review · 2 excerpts from the same guest

Bed comfort

One side only
Every guest who wrote raised a problemAll 4 who wrote about it raised a problem — too few to be a pattern, enough to ask about
Mostly positive17%reported a problem
5 of 6 guests wrote positively · 1 reported a problem
The reviews behind this row

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
King Room with Ocean View2 complaints
King Room with Garden View1 complaint
King Room with Partial Ocean View1 complaint
Queen Room with1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 4 reviews
28 May 2026One guest — raised a problem
About the Queen Room with
  • Pillows provided no support, not enough fill
One review · 1 excerpt
26 Mar 2026One guest — raised a problem
About the King Room with Ocean View
  • bed was a little hard
  • pillows too soft
One review · 2 excerpts from the same guest
29 Jul 2025One guest — raised a problem
About the King Room with Garden View
  • beds were very uncomfortable
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 3 of 6 reviews
6 Dec 2024One guest — raised a problem
About the Mountain View King
  • bed too soft
One review · 1 excerpt
24 Feb 2026One guest — positive only
About the Mountain View King
  • beds very comfortable
One review · 1 excerpt
25 Oct 2025One guest — positive only
About the Ocean View King
  • comfortable bed
One review · 1 excerpt
A different question

Subjects guests only mention when something went wrong.

Counted over every reviewer, not only those who wrote about the subject — so nobody raising something is a finding rather than a silence. Where a rate is far enough from what we usually see that the gap is real, we print the usual rate beside it. Where it is not, we leave it off rather than invite a comparison we cannot support.

Subject · tagGrand Hyatt Kauai Resort & Spa 61 reviewers1 Hotel Hanalei Bay 72 reviewers

Value for money

Similar
30 in 100of all 61 reviewersusually 7 in 100
18 of 61 reviewers raised it
28 in 100of all 72 reviewersusually 7 in 100
20 of 72 reviewers raised it
What was actually written

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card. Down here we show the complaints, because the count above is a count of complaints.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
Queen Room with7 complaints
King Room with Garden View4 complaints
King Room3 complaints
King Room with Partial Ocean View3 complaints
King Room with Resort View3 complaints
King Room with Ocean View2 complaints
Suite with Ocean View1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King9 complaints
Mountain View Two Queens5 complaints
Ocean View Two Queen3 complaints
Ocean View Lounge King2 complaints
Mountain View Terrace King1 complaint
Ocean View King1 complaint
Ocean View Terrace King1 complaint
Panoramic Ocean View King1 complaint
Pool View Terrace King1 complaint
Grand Hyatt Kauai Resort & Spa — showing 3 of 18 complaints
7 Aug 2026One guest — raised a problem
About the King Room
  • gotten so expensive
One review · 1 excerpt
7 Aug 2026One guest — raised a problem
About the Queen Room with
  • continue charging these prices
  • Not 5 stars though
One review · 3 excerpts from the same guest · showing 2
19 Jul 2026One guest — raised a problem
About the King Room with Garden View
  • night costs almost 1000 euros
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 3 of 20 complaints
13 Aug 2026One guest — raised a problem
About the Mountain View Two Queens
  • Everything is paid, it becomes ridiculous
  • prices: you become suckers
One review · 2 excerpts from the same guest
6 Aug 2026One guest — raised a problem
About the Ocean View Lounge King
  • very overpriced
One review · 1 excerpt
25 Jul 2026One guest — raised a problem
About the Pool View Terrace King
  • still been charged for it
One review · 1 excerpt

Check-in and check-out

They differ
2 in 100of all 61 reviewers
1 of 61 reviewers raised it
13 in 100of all 72 reviewersusually 3 in 100
9 of 72 reviewers raised it
What was actually written

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card. Down here we show the complaints, because the count above is a count of complaints.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
Queen Room with2 complaints
1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King5 complaints
Pool View Terrace Two Queens4 complaints
Mountain View Two Queens2 complaints
Ocean View Two Queen2 complaints
Mountain View Terrace King1 complaint
Ocean View King1 complaint
Ocean View Terrace Two Queens1 complaint
Grand Hyatt Kauai Resort & Spa — showing 1 of 1 complaints
21 Feb 2025One guest — raised a problem
About the Queen Room with
  • Not confirmed
  • reservation went through until hours after placing it
One review · 2 excerpts from the same guest
1 Hotel Hanalei Bay — showing 3 of 9 complaints
12 Aug 2026One guest — raised a problem
About the Mountain View Two Queens
  • Long waits for check-in
  • Long waits for luggage
One review · 2 excerpts from the same guest
28 Mar 2026One guest — raised a problem
About the Ocean View King
  • reception upon arrival
One review · 1 excerpt
14 Sept 2025One guest — raised a problem
About the Ocean View Terrace Two Queens
  • trouble with our keys working across two rooms
One review · 1 excerpt

Quiet at night

Similar
Not one of 61
Not one of the 61 reviewers raised it
7 in 100of all 72 reviewersusually 3 in 100
5 of 72 reviewers raised it
What was actually written

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card. Down here we show the complaints, because the count above is a count of complaints.

1 Hotel Hanalei Bay — rooms the complaints came from
Mountain View King2 complaints
Ocean View King1 complaint
Ocean View Lounge King1 complaint
Ocean View Two Queen1 complaint
Grand Hyatt Kauai Resort & Spa — showing 1 of 0 complaints
26 Aug 2025One guest — positive only
About the King Room with Ocean View
  • absolutely no sound disturbances
  • loved how quiet the guest room wings are
One review · 2 excerpts from the same guest
1 Hotel Hanalei Bay — showing 3 of 5 complaints
6 Aug 2026One guest — raised a problem
About the Ocean View Lounge King
  • noisy A/C in the room
One review · 1 excerpt
25 Oct 2025One guest — raised a problem
About the Ocean View King
  • could hear the individuals in the room next door
One review · 1 excerpt
28 Nov 2024One guest — raised a problem
About the Ocean View Two Queen
  • very loud alarm coming into our room
One review · 1 excerpt

Matches the listing

Similar
Not one of 61
Not one of the 61 reviewers raised it
3 in 100of all 72 reviewers
2 of 72 reviewers raised it
What was actually written

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card. Down here we show the complaints, because the count above is a count of complaints.

1 Hotel Hanalei Bay — rooms the complaints came from
Pool View Terrace Two Queens3 complaints
Ocean View Lounge King1 complaint
Grand Hyatt Kauai Resort & Spa — nothing raised

Not one of the 61 reviewers raised it

1 Hotel Hanalei Bay — showing 2 of 2 complaints
6 Aug 2026One guest — raised a problem
About the Ocean View Lounge King
  • Only good to snap photos for Instagram
One review · 1 excerpt
7 Jul 2025One guest — raised a problem
About the Pool View Terrace Two Queens
  • got much smaller deck with just table and chairs
  • misleading and disappointing to receive something different from advertised
One review · 3 excerpts from the same guest · showing 2

Safety

Similar
Not one of 61
Not one of the 61 reviewers raised it
1 in 100of all 72 reviewers
1 of 72 reviewers raised it
What was actually written

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card. Down here we show the complaints, because the count above is a count of complaints.

1 Hotel Hanalei Bay — rooms the complaints came from
Ocean View Two Queen1 complaint
Grand Hyatt Kauai Resort & Spa — nothing raised

Not one of the 61 reviewers raised it

1 Hotel Hanalei Bay — showing 2 of 1 complaints
28 Nov 2024One guest — raised a problem
About the Ocean View Two Queen
  • unnerved by very loud alarm in room
One review · 1 excerpt
3 Sept 2025One guest — positive only
About the Ocean View Lounge King
  • sense of security and safety of the property
One review · 1 excerpt

Wi-Fi

Similar
2 in 100of all 61 reviewers
1 of 61 reviewers raised it
3 in 100of all 72 reviewers
2 of 72 reviewers raised it
What was actually written

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card. Down here we show the complaints, because the count above is a count of complaints.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
Queen Room with1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Ocean View King2 complaints
Mountain View King1 complaint
Grand Hyatt Kauai Resort & Spa — showing 1 of 1 complaints
23 Aug 2025One guest — raised a problem
About the Queen Room with
  • Unstable wi-fi access to internet
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 2 of 2 complaints
25 Oct 2025One guest — raised a problem
About the Ocean View King
  • made streaming shows at night difficult
  • very spotty WiFi in my room
One review · 2 excerpts from the same guest
20 Jun 2025One guest — raised a problem
About the Mountain View King
  • Wi-Fi very weak, sometimes disconnects
One review · 1 excerpt

Deposits and charges

Similar
2 in 100of all 61 reviewers
1 of 61 reviewers raised it
1 in 100of all 72 reviewers
1 of 72 reviewers raised it
What was actually written

One card is one guest. A guest who wrote several lines on this subject appears once, with all of their lines inside the card. Down here we show the complaints, because the count above is a count of complaints.

Grand Hyatt Kauai Resort & Spa — rooms the complaints came from
King Room1 complaint
1 Hotel Hanalei Bay — rooms the complaints came from
Ocean View Two Queen1 complaint
Grand Hyatt Kauai Resort & Spa — showing 1 of 1 complaints
15 Aug 2025One guest — raised a problem
About the King Room
  • At check-out they tried to make us pay taxes again
One review · 1 excerpt
1 Hotel Hanalei Bay — showing 1 of 1 complaints
6 Sept 2024One guest — raised a problem
About the Ocean View Two Queen
  • hotel double-charged us for the full length
One review · 1 excerpt

Read either hotel in full

This page reports where the two differ. Each hotel also has its own record, subject by subject, with the guests' own words.