Andaz Tokyo Reviews: What Recent Guests Actually Say
NoraView read the written guest record for this hotel, subject by subject, to establish what it dependably delivers, what goes wrong often enough to price in, and which questions the reviews cannot answer at all.
- Guest record
- 140 reviews
- Evidence window
- Sep 2024 – Aug 2026
- Subjects reported
- 11 subjects
- Report updated
- Sep 2026
Written guest reviews only. No composite score, and no nightly rate — rates move, and this page does not. Open Andaz Tokyo on Booking.com
Quick decision
Best for
Travellers planning to move around Tokyo by subway who want a design-led stay and expect to lean on the desk for taxis, restaurant bookings and anything mislaid. Guests reserving the tower or bay outlook came back saying they got the view they booked.
Think twice if
You will judge the stay on the room itself rather than the public spaces: the four guests who weighed the nightly rate described the room as ordinary rather than pointing at any one failing. In-room equipment is also where the objections sit — an old TV, dim bathroom light, upkeep a family called only partly done.
Main strength
Staff draw more praise here than any other part of the stay, and it attaches to specific desk work: three guests named the concierge by role, another couple their welcoming host, and one couple credited the team with recovering a bag left in a taxi. Compliments run through to the newest reviews on file, into August 2026.
Main trade-off
The shared spaces got the good word while the fittings inside the room took the objections — a set a solo guest said was too old for YouTube or Netflix, a bathroom a couple found too dark to read the toilet controls or see the sink area. Only two guests tied such a complaint to their room, across two categories, so the record cannot point you to a safer one.
What guests consistently report
140 reviews in the record, covering Sep 2024 to Aug 2026. Counts are guests, not extracted sentences. A guest who praised and criticised the same subject stays one guest, on both sides.
Who wrote them: mostly couples, then families, solo travellers and groups. A subject read mostly by one kind of traveller is read thinly for the others.
Most praised: Staff — 20 of the 23 guests who wrote about it had nothing but praise, more than any other subject here.
Read across the whole record, the warm accounts cluster on things everyone shares — the desks, the interiors, the spa, lounge and lobby, the indoor route down to the subway — while the reservations gather around the room and the included services: a TV too old for streaming apps, bathroom lighting too dim to read the toilet display, a breakfast room called narrow and cluttered, and a room a group called average for what they paid. Responsiveness follows the same split in two directions: a family's spa mix-up was sorted by managers on the spot, while the one guest who reported a housekeeping miss says it was still there afterwards.
What guests love
What repeatedly goes wrong
Is it worth the price?
No rate is shown here, and none is averaged. This section assesses what guests got for what they paid; the live figure for your dates lives behind the button at the bottom of this page.
What supports the price
What guests describe most consistently is the part of a premium you can feel without opening the room door: desk staff who chase down a lost bag and fix a booking mix-up on the spot, interiors named outright by six writers, well-received spa, lounge and lobby, an in-house sushi bar and a complimentary daily happy hour, plus an indoor passage down to the subway. Guests who reserved a tower or bay view got the outlook they paid for.
What weakens it
The guests who questioned what they paid did not blame a broken or missing thing — they set the rate against a room they found unremarkable, one calling it average for the price. Alongside that sit the included services rather than the hotel's own outlets: a breakfast room read as narrow and cluttered, lounge ingredients a solo guest judged poor for the cost, and one couple who were told the price of an added service only after the work was done.
Conclusion
If you are buying people, styling and a subway link at the door, the record backs that up right through to 2026. If a premium makes you expect the in-room fittings and the included breakfast and lounge to be held to the standard of the public spaces, that is exactly where the doubts land — and the guests who weighed the rate all stayed in the second half of 2024, with no one writing on it since, so it is not a fresh read.
Your dates, your room and the final all-in price can change this conclusion. Check it for my trip
What it feels like — and who it suits
Guests writing about how this place feels keep landing on how it looks: thirteen wrote on the subject and none faulted it, with "incredible decoration with sublime materials" and "an alliance of modernity and tradition" among the descriptions. The front-of-house warmth reads the same way, concentrated on the concierge and the welcome hosts. The friction that does exist is practical rather than atmospheric — finding the street entrance, the screens and lighting in the room.
One couple staying in January 2026 wrote that the pool and gym are open to people not staying at the hotel and that space in both was tight; the other three guests who wrote about the pool approved of it briefly and none faulted its condition.
Likely a good fit if…
- You will travel mostly by subway — three guests picked out the indoor route from the hotel down to the station beneath it.
- The look of a hotel is part of why you book it: six guests named the decoration, interior or styling outright, most recently after an April 2026 stay.
- Your stay depends on desk help — bookings, taxis, chasing something left behind — rather than a straightforward check-in and out.
- You are booking a specific outlook: guests who reserved the Tokyo Tower or bay view reported getting it, through to April 2026.
Think carefully if…
- You plan to stream on the in-room TV, or want bright light at the bathroom sink and toilet controls.
- You are booking on the strength of the included breakfast and lounge spread rather than planning to eat at the hotel's own restaurants and bars.
- You need a mainline train station or the shopping streets on foot — guests who wanted those called the walk a bit far.
- The nightly rate is your deciding factor and you expect the room itself to justify it.
Does the room category change the answer?
A room upgrade can change a room-specific risk. It cannot fix a property-wide or shared-facility one.
Nearly everything guests raised here was about the building rather than a particular room — desk help, finding the way in from the street, the included breakfast, the shared pool and gym area — so the category you choose does not change any of it. The one room-level thread is the in-room hardware, and too few guests tied those complaints to a specific room for the record to identify a category that is safer. What the booking does decide, on this evidence, is the outlook: the tower and bay view rooms are the ones guests came back praising, and one family found nothing at the time of booking told them which block of floors they would be on.
Facilities
Too little room evidenceOnly 2 guests tied a complaint on this subject to their room, across 2 categories. That is too little to say whether any category is safer.
What we couldn't verify — and what to ask
Reporting the gaps is part of the report. A subject only one or two guests wrote about is not a finding, and printing it beside a subject thirty guests addressed would give it a weight it has not earned.
The reviews cannot establish
Ask before you book
- 1
Can you send me walking directions to the street entrance before I arrive?
Why ask this? Two guests, arriving separately, could not work out the way in from the street, one of them writing it after an April 2026 stay. - 2
Which floor will the room I'm booking be on?
Why ask this? A family on a 5-night stay found that nothing at the time of booking told them which block of floors their room would sit on. - 3
Does the room I'm booking have a TV that runs streaming apps like Netflix or YouTube?
Why ask this? A solo guest described the set in their room as too old to watch YouTube or Netflix on. - 4
Is the pool and gym area also open to people who aren't staying at the hotel?
Why ask this? A couple staying in January 2026 wrote that both were shared with non-hotel users and that space in each was tight. - 5
Will you confirm the price in writing before carrying out any extra service I ask for on site?
Why ask this? A couple on a 5-night stay wrote that the price was not disclosed until after the work had already been done.
Check this hotel for my dates
This page establishes the hotel-wide record, and it is the same for everyone who reads it. Your check tests the room and the rate you can actually book against your dates, your travellers and your own deal-breakers — and ends on one of three answers, with the reasons behind it.
- Bookthe room clears what you asked for
- Hold and confirmit can work, once the property answers a specific question
- No safe matchnothing available for your dates clears your own requirements
Free · No account · One email with a link to your report, usually within 30–40 minutes. Your trip details are used for your own report and are never added to this public page.
Andaz Tokyo arrives already filled in — add any others you are weighing and the check reads them on the same evidence.
Or go straight to the listing: Open Andaz Tokyo on Booking.com